Troubleshoot

Receiving Mail in Mail Client but Unable to Send

Summary

This article provides support for users of an email client (such as Outlook) or mobile device whose incoming mail is working but outgoing mail is not.

Solution

In order to send mail through our servers, your email client or mobile device needs to authenticate on our new servers.

Check the following server settings in your mail client or mobile device:

  • Username is entered as full email address: should be localdog@bendbroadband.com, not just localdog
  • Make sure outgoing settings are set to authenticate

The steps below are using Microsoft Outlook 2010 to verify Authentication is set up.

  1. Click File, then account settings, and Account Settings again in the dropdown menu.
  2. Select the email address to highlight it in blue as pictured below and click "Change" at the top.

    Account Settings screenshot. Email account is selected with an arrow pointing to it. Another arrow points to Change... button.

  3. On the "Change Account" screen, click on "More Settings".

    Change Account screenshot. User information is filled in. Arrow pointing to More Settings... button.

  4. Click the Outgoing Server tab.
  5. Make sure that
    • the "My outgoing server (SMTP) requires authentication" box is checked
    • the "Use same settings as my incoming mail server" option is selected

    More Settings screenshot. On the Outgoing Server tab. Arrows pointing to checked box, selected radio button, and OK button.

  6. Click Next, and then Finish to save all settings.
  7. Click Close and you are finished.

If you need additional assistance, please call Technical Support at 541-382-5551.

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