Setup

Set Up Email with iOS Mail

Summary

This article provides instructions on how to set up your existing BendBroadband email account using iOS Mail email clients. For Chambers Cable email addresses, you can follow the steps below, but use the server settings listed on the Chambers Cable Email Information page.

Note: You must set up the email account with BendBroadband before setting it up in iOS Mail. Visit the Add a New BendBroadband User Account page for more instructions on creating a new email address.

Steps

  1. Open/Tap Settings.

    iOS home screen with Settings icon highlighted

  2. From the Settings menu, scroll down to Mail, Contact, Calendars.

    Settings screen with the Mail, Contacts, Calendars option highlighted

  3. Tap Add Account.

    Mail menu with the Add Account option highlighted

  4. Tap Other.

    Add Account screen with emails listed and the option Other is highlighted

  5. On the "Add your email accounts" page, complete all fields and check the "Manually configure server settings" box. Click Next.
  6. In the New Account section, complete all fields as follows and select next:
    • Name: The name you want displayed on outgoing mail
    • Email Address: Your full email address
    • Description: How you want to identify this account in your account list

    New Account screen with sample information filled in the fields

  7. In the New Account section, complete all fields as follows and select Next:
    • Name, Email, and Description: Will be populated from previous page
    • Incoming Mail Server Section
    • Host Name: pop-server.bendbroadband.com
    • User Name: Full email address
    • Password: Password used to login to Webmail
    • Under Outgoing Mail Server Section
    • Host Name: smtp-server.bendbroadband.com
    • User Name field: Full email address
    • Password: Password used to login to Webmail

    New Account screen with form fields filled in

  8. On the “Cannot Connect Using SSL” dialogue box, select Yes

    Pop up box that asks: Do you want to try setting up the account without SSL? Yes button is highlighted.

  9. The Account has now been created. Now you need to update another setting:
    • On the next screen that appears after selecting yes, your email address will be at the top, and Account Information will be below
    • Select Advanced

    Account screen with Advanced option highlighted

  10. In the Advanced screen:
    • Use SSL should be off (will be greyed out)
    • Authentication should be Password
    • Server Port IMAP: 110
    • Tap select email address at top left to return to previous screen

    Advanced screen with Server Port field highlighted

  11. On the Email Account screen, select the email address in the SMTP section

    Email Account screen with SMTP field highlighted

  12. On the SMTP screen select the “On>” next to the server under PRIMARY SERVER

    SMTP screen with On option highlighted

  13. On the smtp-server.bendbroadband.com screen, complete all fields as follows and select Done.
    • Server at top is set to on (should be green). Use SSL should be off (will be greyed out).
    • Authentication should be Password. Tap Done.
    • Host Name: smtp-server.bendbroadband.com
    • User Name: Full email address
    • Password: Password you use to login to Webmail
    • Server Port: 25

    SMTP Server screen with fields filled in

  14. On the SMTP screen select your email address at the top left to return to the Email Account screen

    SMTP screen with arrow pointing to email address back button in upper right corner

  15. On the Email Account Screen select Done
  16. Your email address is now set up and ready for use. Press the Home button on your device to exit setup.
  17. Select the Mail App to access your email

    iOS mail icon

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