Watching

Closed Captioning

Summary

This article provides instructions on how to turn Closed Captioning (CC) on and off as well as contact information for closed captioning and accessibility concerns.

Note: All of our cable boxes provide Closed Captioning services with the exception of our standard definition cable boxes.

Solution

Select the set-top that you currently have in your home for more Closed Captioning instructions.

Summary

This article provides instructions on how to turn Closed Captioning (CC) on and off as well as contact information for closed captioning and accessibility concerns.

Note: All of our cable boxes provide Closed Captioning services with the exception of our standard definition cable boxes.

Solution

Closed Captioning for the standard set-top box

If you are seeing Closed Captioning on your TV with one of our standard definition cable boxes, you will need to refer to your TV user's manual on how to disable this service.

TIP: Most remote controls that come with your TV have either a CC or Closed Captioning button to enable/disable this service.

Closed Captioning for all Moxi set-top boxes

  1. Press the MOXI button on your BendBroadband MOXI remote control.
  2. Using the right arrow, move the menu to the right until Settings is in center focus.
  3. Using the down arrow, move down until you see Closed Caption and press the OK button
  4. Set the Captioning On/Off to "On" using the down arrow and ok buttons.

Closed Captioning for all other digital set-top boxes

  1. Press the CBL button to turn your cable box off.*
  2. Locate the menu button on your remote and press it once. This will take you to a grey background screen with black text named USER SETTINGS.
  3. Press the down arrow (↓) on your remote until the pointer (>) on the left side of the screen is beside CLOSED CAPTION.
  4. Using the right or left arrow button on your remote to change the option to DISABLED or ENABLED.
  5. Press the menu button on your remote to exit the USER SETTINGS menu.
  6. Press the CBL button on your remote to turn your cable box back on.

*If your CBL button doesn't power off the set-top box, look for a CBL and MASTER POWER button. Press the CBL then MASTER POWER button to turn your cable box off.

Contact Information for Closed Captioning Concerns

To report closed captioning issues, please contact BendBroadband customer care by phone at 541-330-8399, fax at 541-385-3271, or email: customersupport@tdstelecom.com.

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