Setup

Restrict channels with Parental Controls

Summary

This article provides instructions to restrict specific channels from being viewed using the Parental Controls within the Guide.

Solution

Select your Guide type

Parental Controls

Parental Controls allow you to restrict viewing and purchases of TV programming based on your viewing preferences. Set a personalized 4-digit PIN and you can place Locks on selected ratings, channels and titles. You can also hide adult titles from being displayed on-screen.

i-Guide Parental Controls Setup

i-Guide Parental Controls screen

Set Locks anytime in the guide or while watching television. Follow these steps to setup Parental Controls:

  1. Press the Info button on your BendBroadband remote and select the Lock icon on the screen.
  2. If you do not have a Locks PIN defined, you will be asked to create one (type in a 4-digit number) and then confirm it.
  3. If you do have a Locks PIN, enter your 4-digit Parental Controls PIN and Lock the channel, title or rating using the on-screen prompts.

You can also set Locks or adjust settings from the Quick Menu or Main Menu, or from the Setup Menu on the Main Menu - select Setup, then Locks Setup. Use the arrow buttons to make your selections and then press OK/Select to confirm each setting.

 

Parental Controls for On Demand

Parental Control settings (above) includes On Demand programming. To block all access to On Demand, Press Menu on your remote, then select Setup, then Service Locks Setup. Press Exit to return to program viewing.

 

View Locked Programs

To view programs and channels you have Locked, tune to the program or select it from the listings. Enter your PIN when prompted.

 

Bypass or Clear Locks

Temporarily open or clear all Locks for easier viewing. Select Master Locks from the Locks Setup under Setup on the Main Menu screen and change the options from No to Yes.

 

Restore Locks

Locks may be restored in any of the following ways:

  • Press the LOCK button anytime and enter your 4-digit PIN.
  • Select Locks Setup from the Setup Menu, then select YES to turn Locks back on.
  • Turn the set-top box off and back on.

Moxi Parental Controls Setup

Moxi offers a variety of ways to customize Parental Controls. Follow these steps to setup parental controls:

  • Press the Moxi button on your remote to access the Moxi Menu.
  • Navigate to the Settings category on the Moxi Menu.
  • Select the Parental Controls option and press OK.

Or

  • Press the Moxi button on your remote to access the Moxi Menu.
  • Press ok to access the channel information.
  • Scroll to and select Lock in the menu of options. Lock the channel, title, or rating using the on-screen prompts.

Parental Controls for On Demand

Using the On Demand/Pay-Per-View category under Parental Controls you can specify whether a PIN must be entered before ordering On Demand or Pay-Per-View shows.

Note: If you want to require a PIN before ordering a BendBroadband On Demand or Pay-Per-View show, you must specify that otherwise, Moxi does not ask for one.

 

View Locked Programs

To view programs and channels you have Locked, tune to the program or select it from the listings. Enter your PIN when prompted.

 

Accessing Locked Content

When a show or channel is locked, a lock icon appears next to that show or channel in the Moxi Menu.

To access a locked show or channel:

  • Select the channel you wish to access.
  • Press OK.
  • Enter your PIN.
  • When using your remote to tune to a blocked channel directly, you will see a black screen.

The flip bar will indicate that the channel is locked.

To access the channel:

  • Press OK to access the menu.
  • Enter your PIN.

Alpha Parental Controls Setup

Settings provides robust Parental Controls, including the ability to lock shows by channel or by the same rating systems used by the V-Chip: MPAA ratings and TV Parental Guideline ratings. Parents choose a 4-digit PIN and then enter that PIN to manage their choices.

You can lock out individual shows, including recorded programs, from the main menu. The system records scheduled shows that are blocked by parental controls, but you must enter the PIN before you can watch them.

Parental Controls also allows you to turn on the option to have a PIN prompt before any VOD or PPV purchase.

 

Working with your PIN

Creating a PIN

  1. The first time you use Parental Controls (or purchase a PPV or VOD program), the system asks you to create a PIN.
  2. In the Settings category, scroll to the Parental Controls card, and press OK.
  3. Press the numbers on the remote to enter a four digit PIN and then enter the PIN again to confirm it.
  4. Choose close.

Changing a PIN

  1. In the Settings category, scroll to the Parental Controls card, and press OK.
  2. Choose settings, use the left arrow to scroll left to the Change PIN card, and then press OK.
  3. Enter the old PIN, enter the new PIN, and then enter the new PIN again to confirm it.

If You Forget Your PIN

  1. Go to www.bendbroadband.com, log in to your account, and click on the BendBroadband Alpha device whose PIN you want to reset.
  2. When the selected device’s summary screen appears, a Reset PIN button displays at the bottom left. Click the Reset PIN button.
  3. When the PIN reset is complete, a confirmation note appears. Parental Controls are now unlocked.
  4. Go to the BendBroadband Alpha menu and create a new PIN in order to relock Parental Controls.

VOD/PPV PIN

You can choose to turn off the PIN prompt before a VOD or PPV purchase from the Parental Control section. Select the On Demand/Pay Per View card and press OK to turn the PIN prompt on or off.

 

Locking and Unlocking Programs

Locking by Channels or by Rating

  1. In the Settings category, scroll to the Parental Controls card, and then press OK.
  2. Choose settings (within Parental Controls) and then use the right arrow to choose either TV Ratings, Movie Ratings or Lock By Channel.
  3. Each card contains a list of the rating systems or a list of channels. Scroll to the format or channel you want to control.

Lock the rating or channel by choosing it, and then pressing OK on the remote. When you lock a rating, all ratings for more restrictive content are also locked. For example, if you lock the TVPG rating, then the TV14 and TVMA ratings are also locked automatically, because these ratings are for more mature audiences than TVPG. When unlocking, the reverse is also true.

If the V-Chip in your TV is enabled, you may see a black screen after tuning to a channel with blocked content. No BendBroadband Alpha menu, flip bar, sound effects, or any other audio or video are shown or heard. To correct this, change to an unblocked channel, or disable all V-Chip functions and use the parental control features provided by the BendBroadband Alpha system to regulate viewing.

Turning Off Parental Controls

To unlock or change all parental control settings, go to the Settings category, scroll to the Parental Controls card, and then press OK. Follow these instructions to unlock selected items:

  1. Press OK with any locked program in focus.
  2. Enter your PIN to unlock all programming temporarily or choose more options to only unlock the current channel.

Unlock for a Specified Amount of Time:

  1. In the Settings category, scroll to the Parental Controls card, and then press OK.
  2. Choose settings (within Parental Controls), scroll to the Set Relock Timer card, and then press OK.
  3. Enter your PIN, if prompted.
  4. Choose the unlock duration between one and six hours.
  5. Once set, the Parental Controls category card displays the selected relock time.

Additional Resources

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