No Audio


This article provides basic troubleshooting steps for resolving audio issues.


Follow these steps when you experience issues with audio on your television.

  • Verify that the mute button is not in use.
  • Be sure all cables are properly connected.
  • Be sure the volume is turned up.
  • If your setup includes a VCR and/or stereo, be sure that they are properly connected to the cable set-top box.
  • Be sure your television is tuned to channel 4 and on the correct input.
  • If the problem is with channels below 100, check the SAP setting, referring to the user guide provided by the manufacturer of your television.

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