Can I pick up new equipment at the front counter?

We stock our customer lobby in Bend with easy-to-install, standard equipment like remote controls, standard definition set-top boxes (including DTAs), high-definition set-top boxes, and non-Alpha DVRs.

Some types of cable modems are available for pick-up, but many require professional installation. The equipment that requires professional installation and is not available for lobby pick-up includes our multi-media modems (those that run both Internet and phone service), Alpha gateways and media players, Cable Cards, and Advanced 3.0 modems.