Setup and Access Your Voicemail

Summary

This article explains how to activate and use your voice mail by dialing your home phone number.

Solution

First-Time Sign-In – Setting up Your Mailbox

If you are setting up your mailbox from the mailbox phone number:

  1. Dial *95.
  2. Enter your PIN when prompted (your default PIN was provided to you at the time of order. The default PIN was also mailed in a letter to your address).
  3. The system tutorial will walk you through set-up of a: (1) new PIN, (2) name recording, (3) greeting recording. Note: After you set-up your mailbox for the first time, and you dial in from the mailbox telephone number, you will immediately be prompted to enter your PIN.

If you are setting up your mailbox from a telephone number that is not the mailbox phone number:

  1. Dial the BendBroadband Voicemail Access number for your community. Use 541.526.1511 in: Bend, Black Butte, La Pine, Madras, Prineville, Redmond, Culver and Sisters.
  2. When prompted, enter your 10-digit mailbox telephone number.
  3. When asked, enter your PIN code provided by BendBroadband.
  4. The system tutorial will walk you through set-up of a: (1) new security PIN, (2) name recording, (3) greeting recording.

Once your mailbox has been set up, access your voicemail by dialing the mailbox number directly. Press * to interrupt the greeting, followed by your PIN when prompted.

Changing Your PIN

When you set up your account, you will be prompted to enter a new PIN. The PIN must meet the following criteria:

  • It must be at least 5 characters long.
  • The PIN must not contain the telephone number or extension.
  • It must not be an ascending or descending numeric sequence (e.g., 1234567, 54321).
  • No single character can be repeated more than twice (e.g. 111).
  1. Enter your new PIN, pressing # when finished.
  2. Re-enter your new PIN to confirm and press # when finished.

Main Menu

After entering your PIN, and establishing your name and greeting, the system will play the Main Menu:

  • To listen to messages, press 1.
  • To record a new message for another BendBroadband Voicemail subscriber, press 2.
  • To change your greetings, press 3.
  • To change your mailbox settings, press 4.
  • To work with Reminder Messages (Wake Up Service), press 5.
  • To work with Deleted Messages, press 6.
  • To listen to helpful hints, press 0.
  • To end the call hang up, or press *.

Playback Keys

Key
Function
2
Speed Up - Speeds the playback of the
message. You can press this several times to
gradually increase the speed of the message.
3 Slow Down - Slows down message playback.
You can press this several times to gradually
reduce the speed of the message.
6 Volume - Turns up the message volume.
You can press this several times to gradually
increase the volume.
7 Delete Message - Deletes the current
message. The message will be retrievable
for 1 day if you change your mind.
8 Pause - Pauses message playback for up to
20 seconds. A recurring “ping” sound tells
you the message is paused. Press 8 again to
resume playback.
44 Skip Backward - Skips back 5 seconds.
55 Skip Forward - Skips forwards 5 seconds.

Common Keys

These keys operate in the same way on all menus in your voice mailbox and can be pressed at any time.

Key Function
8 Wait a while (Pause) - Pauses all activity
for 30 seconds, then returns you to the
beginning of what you were listening to.
While the activity is paused, press any key
to return to the beginning without waiting
for 30 seconds.
* Back up - This key can:
  1. Cancel the current input when you’re
    recording a message or entering numbers
    so you can try again.
  2. Take you up a level in the menu system.
    Pressing * repeatedly works you back up
    to the Main Menu.
# Move on - This key has two functions:
  1. Is pressed to indicate the end of your
    recording or number input, or
  2. Is used to move forward in a list of options.
0 Get Help - This key plays helpful hints about
the voicemail system.

How Can We Help You?

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