Features

Call Forwarding Features

Summary

This article explains how to activate, deactivate, and use the call forwarding and selective call forwarding features.

Solution

With Call Forwarding, you can program your incoming calls to ring at another number. Each time a call is forwarded your phone will make one short ring and it can still be used to make outgoing calls. When dialing the "forward to" number, dial it exactly as if you are calling directly.

Note: You can only change the destination number for call forwarding from your primary Bendbroadband phone or My Phone Manager. Remote configuration from another location is not supported.

Call Forwarding Always

With call forwarding always, you can get important calls while you are away from home. Call forwarding enables you to automatically send all incoming calls to any other phone number you choose, including your cell phone or your work phone.

To Turn ON Call Forwarding Always:

  1. Lift the handset and listen for the dial tone.
  2. Dial *72.
  3. Listen for the dial tone.
  4. Dial the phone number for the call forwarding location. Note: Call forwarding is activated as soon as someone answers. If no one answers the other line, repeat the above steps and the feature will be activated (a tone confirms activation).
  5. Hang up, Call Forwarding is active.

To Turn OFF Call Forwarding Always:

  1. Lift the handset and listen for the dial tone.
  2. Dial *73.
  3. Listen for the confirmation tone.
  4. Hang up, Call Forwarding is now deactivated.

Selective Call Forwarding

With this feature, you can select the specific callers that can reach you while you are away from home. This feature enables you to forward incoming calls from up to 12 selected phone numbers to the phone number of your choice.

To Turn ON Selective Call Forwarding:

  1. Lift the handset and listen for the dial tone.
  2. Dial #76.
  3. A menu of options will guide you to add, delete or review the numbers on your list.

To Turn OFF Selective Call Forwarding:

  1. Lift the handset and listen for the dial tone
  2. Dial #77.
  3. Your previously selected numbers are retained for future reactivation. A menu of options will guide you to deactivate this feature.

Menu of Options for Selective Call Forwarding:

  • Press 3 to activate/ deactivate
  • Press # to add phone numbers
  • Press #01# to add the last incoming number
  • Press * to delete stored numbers

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