Usage

Internet Usage FAQs

Summary

This information will help you better understand Internet usage and provide instructions on how to use the Internet Usage tool.

FAQs

Click to expand the following topics for information on managing your Internet usage

To see how much bandwidth usage your account uses, select Internet Usage from the My Account section of the BendBroadband website. When you log in using your BendBroadband-provided email address (user name) and password, you can see your bandwidth usage by day. Up to 12 months of accumulated usage history is available.

If you do not have a BendBroadband email address/user name, please use the My Email Manager tool to get one. Or, call 541-382-5551 to have one created for you.

 

My Account Usage History Screenshot

The chart below provides examples of different types of Internet activities and how much bandwidth per month is used for each. Both uploading and downloading activity counts towards your monthly allowance.

Please note these figures are estimates and subject to change without notice.

Per GB Activity: 250 GB 500 GB 750 GB 1 TB
12.8 Hours on Facebook (not including streaming videos - using 80MB on average) 3,200 6,400 9,600 12,800
7 Number of videos you can watch on YouTube (HD quality - 4 minutes long - 150MB each on average) 1,750 3,500 5,250 7,000
40 Hours surfing the web (doesn’t include video or music streaming - using 25MB per hour on average) 10,000 20,000 30,000 40,000
0.75 Number of TV episodes you can stream (HD quality, based on 30 minute episodes - 750MB each on average) 188 375 563 750
0.17 Number of HD videos you can stream (based on 2 hours at 3GB per hour) 42 83 125 167
850 Number of emails with attachments you can send (1.2MB each on average) 212,500 425,000 637,500 850,000
850 Number of songs you can stream (audio only - 4MB each on average) 64,000 128,000 192,000 256,000

Note: The figures shown are for illustrative purposes only. File sizes and usage estimates will vary based on a variety of factors. Your actual usage can be monitored at bendbroadband.com/usage

This section provides information on the most common causes of high internet bandwidth usage that you may or may not be aware of. This list does not include all causes of high bandwidth usage.

Causes you are likely aware of:

  • Video Streaming
    • Common content providers are:
      • Netflix, YouTube, Hulu, Amazon Instant Video, and 2Go content
    • Content from these providers can be streamed through computers, mobile devices, or third party devices such as gaming consoles, smart TVs, WiFi connected DVD players, Chromecast, Amazon Fire, and Apple TV.
  • File Downloads or Uploads
    • Movies, Torrents, Peer-to-Peer sharing, Software Updates or Installations
  • Cloud Storage uploads
  • Cloud Storage downloads

Causes you are likely unaware of:

  • Unauthorized wireless network use
    • Open networks can be accessed by anyone within range
    • Simple passwords can be easily guessed by outsiders
  • Seeding torrents (uploading)
  • Virus/Malware
  • Large email in Outbox constantly trying to send

Video content often streams at very high rates and can quickly add up to high bandwidth usage. Some providers offer ways to adjust settings with how their content is delivered to you so help save on bandwidth usage. Additionally these settings can sometime be adjusted with the device you are streaming through.

For information on how to make adjustments to streaming content to save on bandwidth usage, please refer to the content provider for device manufacturer. Reference the following list of common video streaming content providers and devices and their support sites. Searching for “Video Quality” on each of these support sites should find the information needed. This list does not include all content providers and device manufacturers.

Popular Content Providers

Popular Streaming Devices

Changing these quality settings does not guarantee avoiding Internet allowance overages.

 

What happens if/when I exceed my monthly usage allowance?

BendBroadband charges a flat rate of $10 per 50 GB in excess. If you exceed your usage allowance by 1 GB to 50 GB, you will pay a flat $10 charge. If you exceed your allowance by 51 to 100 GB, the fee will rise to a flat $20. To check your usage and sign up for usage notification emails, visit the Internet Usage section under My Account on our website.

Does downloading and uploading count towards my bandwidth allowance?

Yes, both downloading and uploading are factored into your monthly allowance.

How and when is the usage calculated?

In order to make it easier for our high-speed Internet customers, bandwidth usage is measured on calendar month basis. The usage is calculated from the first day of the month to the last day of the month for all customers, regardless of billing cycle dates. Daily calculations will upload prior to 4 am - 6 am.

How do I know how much bandwidth I consume in a month?

There are two ways to check your monthly bandwidth consumption:

  1. You can visit the Internet Usage section of My Account. On that page you can see up to 12 months of accumulated Internet usage history (i.e. if you’ve only been a BendBroadband customer for six months, you’ll only see six months of history). A BendBroadband user name (email address) and password is required to log in. If you don’t have one, you can get one by visiting the My Email manager section of My Account. On the log in page, click “Sign up” next to the statement that says “Don’t have a BendBroadband online account?”
  2. Check your BendBroadband bill. Monthly Internet Usage is displayed in the Monthly Charges section of your BendBroadband bill. Look under your Internet charges. Your monthly usage allowance is listed, as well as what you actually used.

Why does BendBroadband charge for usage beyond my monthly allowance?

The continued of growth of video streaming services like Netflix, as well as other data intensive uses of the Internet, is impacting all high-speed internet providers. While we certainly acknowledge and appreciate that services like Netflix make our high-speed offering more valuable to the end user, the volume of data associated with this content drives the need for significant incremental investments in our network in order to maintain the user experience. In order to fund these investments, BendBroadband made the decision to implement tiered usage allowances and overage charges, based on the principal that not all customers use the same amount of internet usage and should be charged according to their usage patterns.

Note: We now offer plans with unlimited data to customers that choose to bundle BendBroadband internet with Essentials TV or higher.

How Can We Help You?

Need just a little more help in the right direction? Type a search in for things like ”Pay My Bill,” or “Email Troubleshooting.”

Looking for something else?