Performance

Basic steps if you have no internet connection

Summary

This article will explain what to do if you find yourself losing Internet connection.

Solution

  • Verify your BendBroadband modem has power.
  • Reset various home networking devices that you own; wireless routers, switches, etc. Visit the Home Networking Troubleshooting page for more information.
  • Make sure that the cable connection located on the back of your modem is not loose or damaged.

    A cable that connects to a modem

  • Check the lights on your modem, depending on the sequence of lights you may need to reset your modem.
  • Bypass any third-party devices by connecting your computer directly to the modem using an Ethernet cable; this will help to determine whether or not the modem might be the issue.
  • If one computer is able to connect yet others are not, this most likely indicates that there is an issue with one specific computer.

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