Home Wi-Fi FAQs


This article contains FAQs about BendBroadband Home Wi-Fi.


Why would I need a Home Wi-Fi Gateway?

The Home Wi-Fi Gateway allows you to connect multiple devices from almost anywhere in your home to the Internet. This Gateway eliminates the need to have an Ethernet cable running from each device. You can create your own secure home "hotspot" to connect your PCs, PDAs, gaming consoles, and any other Wi-Fi-enabled device.

How does the Home Wi-Fi Gateway work?

The connection to your home is provided via our DOCSIS 3.0 cable Internet service and the Home Wi-Fi Gateway serves as your cable modem to receive the signal. As with other cable modems, you can plug your PC into this Gateway via Ethernet for Internet connectivity. The home Wi-Fi Gateway includes Wi-Fi antennas allowing you the option to connect your home devices through Wi-Fi or Ethernet.

How do I reset my password, change my network ID, or secure my device?

For detailed instructions, visit the Home Wi-Fi Setup Guide.

What are the advantages of 802.11n versus 802.11b/g?

802.11n is the latest Wi-Fi standard with faster speeds as the primary benefit. Our Home Wi-Fi Gateway supports 802.11n with compatibility to 802.11b and g and it supports all speed tiers.

How is this Wi-Fi Gateway different than what I would buy at a retail location?

BendBroadband's Gateway is a cable modem combined with a Wi-Fi router resulting in one device. In addition, this Gateway is fully supported by BendBroadband. We will install and set up the Gateway in your home and if you have any questions, you can simply call our Technical Support team.

Do I need a wireless adapter?

If your computer does not support wireless networking, you will need a wireless USB card/adapter to connect to your Gateway using wireless. If your computer will be near the Gateway, then you can simply use an Ethernet cord to plug directly into the Gateway using the LAN (1, 2, 3, 4) ports on the back.

What are the specifications of the Netgear Gateway?

  • BCM3380 based, 8x4 solution
  • Up to 300 Mbps o Eight (8) Downstream bonded channels
    • Four (4) Upstream bonded channels
    • Integrated Firewall
  • Wi-Fi: 2.4GHz 802.11n
  • Windows Multimedia support
  • Unscheduled Automatic Power Save Delivery
  • WPS Support
  • Interfaces:
    • Four (4) Gigabit Ethernet RJ45 ports
    • One (1) USB 2.0 host port

What is the process to restart my network?

  1. Unplug the Gateway from power.
  2. Turn off the computer/devices connected to the Gateway.
  3. Plug in the Gateway to power. Wait two minutes.
  4. Turn on your computer/devices.

How do I know if my computer is plugged correctly into the Gateway?

  • The Internet status lights (1, 2, 3, or 4) on the Gateway will be ON if the Ethernet cable and Gateway are plugged in securely and the computer is turned ON.
  • Ensure that both the computer and the Gateway are connected to power.

How do I obtain the Gateway password if I forgot it?

The default wireless Passphrase for the Gateway is located on the back of the Gateway for your convenience, if you have changed it from the default password, see "How do I reset my password, change my network ID, or secure my device?" FAQ.

What devices can interfere with my wireless connection and what can I do to help prevent interruption?

  • Bluetooth products
  • Cordless phones
  • Microwave ovens
  • Alarm and surveillance systems
  • Other wireless LANs

There are other obstacles that can interfere:

  • Solid walls (such as a fireplace)
  • Metal framing, shelves

What you can do to help prevent wireless interference:

  • Position the Gateway as far away from microwave ovens, Bluetooth devices, and 2.4GHz cordless phones as possible. Do not place the Gateway in an enclosed area (inside a cabinet, desk, etc.)
  • Be aware of the location of your wireless devices and if possible, try to locate the Gateway centrally for the best coverage

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