Internet

Internet Security

Viruses were found, but were not automatically removed. What can I do?

Internet Security automatically detects and stops malware on your computer to prevent it from harming your system or data. However, under some circumstances, our security software will not remove infected files. These files will not harm your device, but they might cause additional virus warnings whenever you or a system process is accessing that file.

Reasons for not deleting an infected file:

  1. The file is an important system file and removing it would render your computer unusable. We prevent the malware embedded in those files from causing any harm to your system or your data, so you will be protected despite the frequent virus warnings you will get whenever the infected file is executed or otherwise accessed.
  2. The file is inside an archive. In that case, we would have to delete the complete archive to remove it, including all clean files therein.
  3. The file is a temporary file created by an application. Those files are usually locked by the application creating them, which means they cannot be opened or executed to do their damage, but also not deleted by Internet Security at that point. Those files are then either replaced with a permanent version or automatically discarded when the process is finished.

Your system is most likely clean and safe, but you can follow the steps below if you want to be absolutely sure.

  1. Update the virus definitions manually. This will ensure the Internet Security product has the latest database updates installed.
  2. Run a full computer scan. This will allow for a more thorough scan and is highly recommended if you suspect an infection.