Account Management

How to Return your BendBroadband Equipment

When upgrading, downgrading, terminating, or moving* your BendBroadband services, equipment provided by BendBroadband must be returned. Upon request, customers will be sent a return-kit with a pre-paid shipping label to send equipment back to BendBroadband.

If equipment is not received by BendBroadband at time of termination of services, or if returned equipment is damaged due to misuse, equipment charges will be added to your account.

You will see these charges reflected on your final bill. If we receive all BendBroadband equipment, undamaged, equipment charges will be removed from your account. Keep your return receipt or tracking number for your records. Please allow up to up to two weeks for the return to process and your account to reflect these changes.

Customers will not be charged for unreturned cords or remote controls. 

BendBroadband Retail Locations– 

If returning equipment for your BendBroadband services in store, please bring all relevant equipment. Our team will provide you with a receipt confirming your return details. Please note: If you are not the account holder, BendBroadband staff will not be able to provide specific account details.

63090 Sherman Road

Bend, OR 97701

350 NE Durham Street

Prineville, OR 97754

Got a question about returning equipment? Didn’t receive your return-kit? Do you need assistance returning equipment? Contact Us and we’ll get back to you within 3 business days.

Customer Service Representatives ~ 541-382-5551

*Depending on the address you are moving to, you may be able to use the same devices. Our Customer Service Representative will provide direction at the time the order is placed.

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