Account Management

Returning BendBroadband Equipment

When upgrading, downgrading, terminating, or moving* your TDS services, certain equipment provided by BendBroadband must be returned. Upon request, you’ll be sent a return kit with a pre-paid shipping label to use to send back equipment.

Equipment charges will be added to your account if equipment is damaged or not received by BendBroadband at the time of termination of service. You will not be charged for unreturned cords or remote controls.

You will see these charges reflected on your final bill. The charges will be removed from your account if all relevant equipment is returned. Keep your return receipt or tracking number for your records. Please allow up to up to two weeks for the return to process and your account to reflect these changes.

BendBroadband Retail Locations–

If returning equipment in-store, our team will provide you with a receipt confirming your return details.

63090 Sherman Road

Bend, OR 97703

350 NE Durham Street

Prineville, OR 97754

Note: If you are not the account holder, TDS staff will not be able to provide specific account details.

Got a question about returning equipment? You can Contact Us and we’ll get back to you within three business days.

Customer Service Representatives ~ 541-382-5551

*Depending on the address you are moving too, you may be able to use the same devices. A customer service representative will provide direction at the time the order is placed.

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