Account Creation

Password Requirements


This article contains security requirements for creating passwords used to log in to BendBroadband email, Online Bill Pay, and My Phone Manager. This article also includes recommendations to further strengthen passwords against unauthorized usage.


Password Security Requirements

Passwords used to log in to BendBroadband email or account services must meet all of the following requirements.

  • Must be at least 8 characters long
  • Must include a number or symbol
  • Must include a capital letter
  • Must include a lowercase letter
  • Should not include the following symbols: & or |

Password Security Recommendations

A strong password can mean the difference between a secure account and an invitation to hackers. In general, here are some things you should consider when creating your password.

  • Avoid the obvious. Don't base your password on a name, birthday, social security number or similar information.
  • Avoid dictionary words. Hackers have software that can guess passwords based on standard language, including words spelled backwards, common misspellings and common substitutions (e.g. p@ssword).
  • Longer is better. Use a password that is between 8 and 16 characters.
  • Use the entire keyboard. Combine numbers, letters (uppercase and lowercase) and symbols to create a unique, secure password.
  • Make sure you can reset it. Routinely check that you have created a secret question and answer to allow password resets. Avoid submitting secret questions that are very obvious.
  • Use a different password for each website you have an account for.
  • Never reuse your email password when signing up for an online account, such as banking or stock trading.

It is highly recommended that you use a passphrase instead of a password. Passphrases are usually longer than the traditional password and add an additional layer of safety since they cannot be easily guessed by an intruder.

  • To create a passphrase
    Take an expression like "today is a beautiful day to fish"
    Use the first letter of each word of the sentence in the password.
    In this example, the password would contain tiabdtf. Then add a numeral, special character and capitalization to create something like 2diaBDtF! for your final password.
  • You may also use a favorite quote as your passphrase
    Example: ChristopherWalkenismyhero
    Add a few numbers, change letters to numbers or add some special characters to create something like ChristopherWalken1smyher0! for your final password.

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