Management

Manage User Accounts

Summary

This article provides instructions on how to manage your existing bendbroadband.com, bendcable.com, and chamberscable.com account user names. These user names may be used to access various parts of your BendBroadband online account, including TV Everywhere, Internet Usage, and webmail (if email functionality is part of your account).

Steps

  1. Click on My Account/Login at the top of any bendbroadband.com page and choose Manage Account.
  2. Login with the Primary User credentials for your account.
    Primary Users are automatically assigned the Administrative Role, which gives you the rights to manage other users on the account.
    If you are not logged in as a Primary User or have not been assigned an Administrative Role, you will only have access to manage the user account you logged in as.
  3. Upon login you will see a welcome message and a menu with Manage Account options.
    Managed Account options menu
  4. Select from the following links for instructions on managing your user accounts.

View Existing Account Usernames

Once you're logged into My Email Manager, Click Manage Users in the menu to see all users on your account.

Change Password for the Current User

  • Once you're logged into My Email Manager, click Change Password in the menu.
    My Email manager menu
  • Complete all of the fields and click Update.
    Note: Passwords must contain at least 8 characters including at least one number, one symbol, and both uppercase and lowercase letters.
  • If you need additional assistance, please contact Technical Support at 541-382-5551.

Change Password for Another User

  • Once you're logged into My Email Manager, click Manage Users in the menu to see all users on your account.
    My Email manager menu
  • Click Edit next to the username with the password you would like to update.
    Manage Users
  • Select the reset password option.
    Edit account settings
  • A random one-time use password will be generated and displayed on the screen.
  • Log in to My Email Manager with the other username and the one-time password. Then, use the steps to Change the Password of the Current User to permanently change the password.
  • If you need additional assistance, please contact Technical Support at 541-382-5551.

Note: Automatic notifications of account changes are Not sent to the users on your account. Therefore, you may want to communicate the changes you are making to the specific users.

Change Security Questions for the Current User

  • Once you’re logged into My Email Manager, click Change Security Questions in the menu.
Change security questions
  • Complete all of the fields and click Update.
Security Questions
  • If you need additional assistance, please contact Technical Support at 541-382-5551.

Change Security Questions for Another User

  • Once you're logged into My Email Manager, click Manage Users in the menu.
Manage users menu
  • Click Edit next to the username with the security questions you would like to update.
Edit users
  • Select the reset security questions option.
Reset test's security questions
  • A reset successfully message will be displayed.
Security questions have been reset successfully
  • Note: The user will be prompted to select new questions and answers on their next login.
  • If you need additional assistance, please contact Technical Support at 541-382-5551.

Remove User Account

  • Once you're logged into My Email Manager, click Manage Users in the menu.
Manage Users
  • Click Delete next to the username you would like to update.
    Note: Deletion cannot be undone and will remove any email connected to the account. In case of accidental account deletion, contact Technical Support at 541-382-5551. The user you're deleting will not be notified of this change.
Delete current users
  • A successfully delete message will appear.
Test has been successfully deleted from the account
  • If you need additional assistance, please contact Technical Support at 541-382-5551.

Add Additional Users to Account

Learn how to add a new BendBroadband user account.

Change Username for the Current User

  • Once you're logged into My Email Manager, click Change Username in the menu.
Change username
  • Complete all of the fields and click Update.
  • If you need additional assistance, please contact Technical Support at 541-382-5551.

Change Username for Another User

  • Once you’re logged into My Email Manager, click Manage Users in the menu.
  • Click Edit next to the username you would like to change.
Edit users
  • Enter a new username and click Save at the bottom of the page.
Change username

Note: Automatic notifications of account changes are NOT sent to the users on your account. Therefore, you may want to communicate the changes you are making to the specific users.

  • If you need additional assistance, please contact Technical Support at 541-382-5551.

Add/Remove Admin Status for a User

Users with Administrative Roles can manage other users on the account. In addition, users with Administrative access can set and modify TV Everywhere Parental Controls.

  • Once you're logged into My Email Manager, click manage users in the menu.
Manage Users
  • Click edit next to the username you would like to update.
Manage users
  • Scroll down to the Roles section.
Assign roles to users
  • Select Yes or No to change the current status and click save at the bottom.
  • Note: Automatic notifications of account changes are not sent to the users on your account. Therefore, you may want to communicate the changes you are making to the specific users.
  • If you need additional assistance, please contact Technical Support at 541-382-5551.

Add/Remove Email for a User

  • Once you're logged into My Email Manager, click manage users in the menu.
Manage users
  • Click edit next to the username you would like to update.
Manage users
  • Scroll down to the Email section.
Add email to user account
  • Select Yes or No to change the status and click save at the bottom.
  • If Yes is selected you will be prompted to enter a Display Name for use when sending emails through Webmail. Note: Up to 10 users with email are allowed per BendBroadband account.
  • Note: Automatic notifications of account changes are not sent to the users on your account. Therefore, you may want to communicate the changes you are making to the specific users.
  • If you need additional assistance, please contact Technical Support at 541-382-5551.

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