Billing

Disconnecting FAQs

Summary

This article contains FAQs about disconnecting your service.

Solution

Can I disconnect my services online?

In order to disconnect one, or all of your services, please call our customer care team at 541-382-5551.

Will the price of my other services change if I cancel one service?

The price of your digital cable TV service will remain the same whether combined with another service or alone. The price of your Internet or phone service will go up $10.00 if not combined with another service.

Can I still dial 911 if my phone service is disconnected for nonpayment?

Yes, if your phone service is disconnected, you will still be able to dial 911 and BendBroadband for customer service/technical support.

How can I return equipment I am renting from BendBroadband?

You can return your rental equipment to our office at 63090 Sherman Road in Bend Oregon, 97701. If you are unable to return the equipment yourself, you can authorize someone else to do so for you. You can also make your return by mail. Simply contact us to request shipping materials you can use to return your equipment.

How Can We Help You?

Need just a little more help in the right direction? Type a search in for things like ”Pay My Bill,” or “Email Troubleshooting.”

Looking for something else?