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BendBroadband

Terms and Conditions

Bundled Phone Service: Customers adding NEW BendBroadband Phone service will receive Promotional Bundled Phone service pricing ONLY if they also have existing OR add NEW BendBroadband Internet and/or Video service. After promotional period, Retail Bundled Phone service pricing applies. Promotional Bundled Phone and Retail Bundled Phone service pricing is ONLY available to customers that also have BendBroadband Internet and/or Video service(s).

Standalone Phone Service: Customers that only have and/or add NEW BendBroadband Phone service are not eligible for Promotional Bundled Phone or Retail Bundled Phone service pricing. Retail Standalone Phone service pricing applies.

Standalone Video Service: Customers adding NEW BendBroadband Video service that do NOT have existing or are NOT adding NEW BendBroadband Internet service will receive Promotional Standalone Video service pricing. After promotional period, Retail Standalone Video service pricing applies.

Bundled Internet Service: Customers adding NEW BendBroadband Internet service will receive Promotional Bundled Internet service pricing ONLY if they also have existing OR add NEW BendBroadband Video or Phone service. After promotional period, Retail Bundled Internet service pricing applies. Promotional Bundled Internet and Retail Bundled Internet service pricing is ONLY available to customers that also have Bend Broadband Video and/or Phone service(s). Bundled Internet service customers that also subscribe to Essentials or higher Video service will have NO Monthly Data Usage Allotment. Bundled Internet service customers that do NOT meet the minimum Video service requirements are subject to a Monthly Data Usage Allotment. The Monthly Data Usage Allotments vary by Internet service and are listed below. Existing BendBroadband Video service customers that add NEW Internet will also receive Promotional Bundle Video service pricing. After promotional period, Retail Bundled Video service pricing applies. Existing BendBroadband Phone customers that add NEW BendBroadband Internet service will also receive Promotional Bundle Phone service pricing. After promotional period, Retail Bundled Phone service pricing applies.

Standalone Internet Service: Customers adding NEW BendBroadband Standalone Internet service will receive Promotional Standalone Internet service pricing. After promotional period, Retail Standalone Internet service pricing applies. Standalone Internet service customers are subject to a Monthly Data Usage Allotment. The Monthly Data Usage Allotments vary by Internet service and are listed below.

Internet Usage Allowance: Each BendBroadband Internet service includes specified quantities of data that may be uploaded/downloaded in one monthly billing cycle. Usage is calculated by BendBroadband using devices in the BendBroadband Network. The allotments (shown below) are included in the monthly service price. Customers exceeding their monthly usage allowance will be charged $10 per 50GB used (up to a maximum of $30 per month). For example, if you exceed your usage allowance by 1GB to 50GB, you will incur a $10 fee. If you exceed your allowance by 51GB-100 GB, the fee will rise to $20. You can check your usage and sign up for usage notification emails at any time under the My Account tab on the BendBroadband website.

Customer usage data is retained for 12 months. The data is aggregated to monitor network trends. We do not provide individual usage information to any private third parties.

Current Internet Products
Ultra 50/250GB of usage
Ultra 100/500GB of usage
Ultra 300/750GB of usage

Grandfathered Internet Service/Monthly Usage:
Lite/10GB
Bronze/200GB
Silver/350GB
Gold/500GB
Platinum/750GB

High-Speed Internet availability varies and speeds shown may not be available at all service addresses. Actual speeds experienced by customers vary and are not guaranteed. Speed ranges shown are expressed as “up to” to represent network capabilities between customer location and the BendBroadband network. Speeds vary due to factors, including: distance from switching locations and external/internal network conditions. A $15 service charge may apply to existing customers who switch plans without increasing speed or adding qualifying service. Monthly data usage allowances vary by plan. Additional fees may apply for data usage beyond the included monthly allowance. Monthly usage allowances do not apply to customers with qualifying video and data service. Additional taxes, fees, and equipment charges may apply. Delinquent accounts may lose service. Certain services are not available in all areas. Price may vary by serving area and is subject to change without notice.