Help and Support / Internet
Internet Usage FAQ
This article provides some helpful guidelines and information on how to manage internet usage as well as instructions on using our Internet Usage tool.
Click to expand the following topics for information on managing your internet usage
View and Monitor Internet Bandwidth Usage
Our internet usage tool allows you to see bandwidth usage by day for the current month and two previous months. You can login to our Internet Usage tool by clicking on My Account at the top of BendBroadband.com and selecting Internet Usage.
Reference the below diagram and key below for how to read and use the Internet Usage tool.
Note: You will need to login with a BendBroadband email address and password. If you do not have a BendBroadband email address, please use our My Email Manager tool or contact us at 541-382-5551 to have an email address created.How to view your usage:
|Contains your Account Number, Name, Address, and Phone Number listed on your BendBroadband account.|
|Contains the Mac Address, Make, and Model of your device. This can usually be found on a sticker located on the back or bottom of the device.|
|This will log you out of your Internet Usage account.|
|Provides a link to My Email Manager where you can change your password.|
|This field will only be available if multiple equipment is found on your account.|
|F.||Usage Notifications via Email|
|You can opt-in to receive Usage Notifications via email. We will notify you via email when usage on your account reaches the percentage level that you specify. You have the option to be notified at 70%, 90%, & 100%. You can specify any email address that you would like to be notified at. You may also add multiple email addresses by separating them with a coma and no space. Your @bendbroadband.com email address will be entered by default. Notifications will be sent from a @BendBroadband.com email address around 7 am each day.|
|G.||Current Billing Cycle|
|This section will show usage for the current monthly bandwidth allowance, measured on a calendar month for all subscribers.|
|This is the start and end date of the billing cycle you are currently in. Bandwidth usage billing cycles are always the 1st through last day of the month and do not follow the same start and end dates as your service charge billing cycle.|
|I.||Current Cycle Usage|
|This is the total amount of usage for the current calendar month. Usage data is compiled and reported once a day between 4-6am.|
By clicking this button each month will expand and you will be able to see a breakdown of usage daily.
Usage that is highlighted in *Red* will indicate that you have used above the amount per day if your total allowance was equally divided amongst all days. This is an indicator that if you were to use that amount each day throughout your billing cycle, you could potentially exceed your monthly available bandwidth.
Usage that is highlighted in *Green* will indicate that you have used below the amount per day if your total allowance was equally divided amongst all days. This is an indicator that if you were to use that amount each day throughout the billing cycle you would not exceed your monthly available bandwidth.
|K.||Previous Billing Cycle|
|This will show 1 calendar month prior to the current month.|
|L.||Previous Billing Cycle|
|This will show 2 calendar months prior to the current month.|
What Can I Do with My Bandwidth Allowance?
The chart below provides examples of different types of Internet activities and how much bandwidth per month is used for each. Both uploading and downloading activity counts towards your monthly allowance.
Please note these figures are estimates and subject to change without notice.
Common Causes of High Internet Usage
This section provides information on the most common causes of high internet bandwidth usage that you may or may not be aware of. This list does not include all causes of high bandwidth usage.
Causes you are likely aware of:
- Video Streaming
- Common content providers are:
- Netflix, YouTube, Hulu, Amazon Instant Video, and 2Go content
- Content from these providers can be streamed through computers, mobile devices, or third party devices such as gaming consoles, SmartTV’s, WiFi connected DVD players, Chromecast, Amazon Fire, and AppleTV.
- File Downloads or Uploads
- Movies, Torrents, Peer-to-Peer sharing, Software Updates or Installations
- Cloud Storage uploads
- Cloud Storage downloads
- Unauthorized wireless network use
- Open networks can be accessed by anyone within range
- Simple passwords can be easily guessed by outsiders
- Seeding torrents (uploading)
- Large email in Outbox constantly trying to send
How to Save Bandwidth with Netflix Streaming
How to Save Bandwidth with Netflix Streaming
Video content often streams at very high rates and can quickly add up to high bandwidth usage. Some providers offer ways to adjust settings with how their content is delivered to you so help save on bandwidth usage. Additionally these settings can sometime be adjusted with the device you are streaming through.
For information on how to make adjustments to streaming content to save on bandwidth usage, please refer to the content provider for device manufacturer. Reference the following list of common video streaming content providers and devices and their support sites. Searching for “Video Quality” on each of these support sites should find the information needed. This list does not include all content providers and device manufacturers.Popular Content Providers
Popular Streaming Devices
Changing these quality settings does not guarantee avoiding Internet allowance overages.
|•||What happens if/when I exceed my monthly usage allowance?|
|BendBroadband charges a flat rate of $10 per 50 GB in excess. If you exceed your usage allowance by 1 GB to 50 GB, you will pay a flat $10 charge. If you exceed your allowance by 51 to 100 GB, the fee will rise to a flat $20. You can check your usage and sign up for usage notification emails at any time under the My Account tab on our website.|
|•||Does downloading and uploading count towards my bandwidth allowance?|
|Yes, both downloading and uploading are factored into your monthly allowance.|
|•||How and when is the usage calculated?|
|In order to make it easier for our high-speed Internet customers, bandwidth usage is measured on calendar month basis. The usage is calculated from the first day of the month to the last day of the month for all customers, regardless of billing cycle dates. Daily calculations will upload prior to 4 am - 6 am.|
|•||How do I know how much bandwidth I consume in a month?|
|There are two ways to check monthly bandwidth consumption.
Customers can use our usage tool mentioned above to view the monthly bandwidth usage. On that page, customers can also review usage amounts for up to 3 months as well as detailed usage for each day in that month. This page requires a BendBroadband email address to sign-on. All high-speed Internet subscribers receive an email account free of charge. Customers that may have not received an email account can either contact our customer care team at 541.382.5551 or visit the My Email Manager tool to set-up an email account on their own. It's simple and only takes a few minutes.
Customers can also review bandwidth usage on the monthly billing statement. Each month the billing statement shows in (GB) how much bandwidth was consumed for that billing cycle.
|•||Why does BendBroadband charge for usage beyond my monthly allowance?|
|The continued migration of Netflix usage from mailed DVD to Internet streaming/download, as well as other data intensive uses of the Internet, are impacting all providers of high-speed Internet service. While we certainly acknowledge and appreciate that content rich services like Netflix make our high-speed offering more valuable to the end user, the volume of data associated with this content drives significant incremental investment in the network and the need to purchase more bandwidth in order to maintain the user experience and this must be funded. BendBroadband is not funded in any way by Netflix or other content providers. BendBroadband made the decision to implement tiered usage allowances and overage charges based on the principal that not all customers use the same amount of internet usage and should be charged according to their usage patterns. As we see often in the press today there is a growing acceptance that usage based high-speed Internet pricing is required due to the impact of services like Netflix and is ultimately the fairest approach to pricing.|