Help and Support / TV
Alpha Media Gateway Hardware
This article provides information about our two Alpha Media Gateway models. To identify which model you own, look for the model ID number on the bottom of the unit. Support for the MG5225 is just below. Click here for support instructions for the DCX3635.
Media Gateway MG5225 Model Rear Panel
- Telephone 1/ Telephone 2
- Reset Button
- eSata (External Hard Drive)
- Ethernet (4 ports)
Media Gateway DCX3635 Model Rear Panel
There are two modes to the reset button located on the back of your Alpha Media Gateway:
- To reset all the Alpha Media Gateway functionality, press and release the reset button.
- To reset the router to the factory defaults, press and hold the reset button for 10 seconds or more. You will know that you’ve held the button long enough when the Record light flashes
LED Display for the MG5225 model
The following LED displays are visible on the Alpha Media Gateway:
- USB Port
- Power LED - appears when the Alpha Media Gateway is currently powered on.
- Downstream LED
- Upstream LED
- Online LED
- Link LED - appears when a computer is connected directly via Ethernet to the Alpha Media Gateway.
- MoCA LED - appears when the Alpha Media Gateway is currently connected to an Alpha Media Player.
- Recording LED - glows red when the Alpha Media Gateway is currently recording.
- WiFi LED - appears when the Wi-Fi is on and connected.
- Tel1 LED - appears when the first telephone line is provisioned and functioning.
- Tel2 LED - appears when the second telephone line is provisioned and functioning.
- Battery LED - appears when the battery is present and charged.
LED Display for the DCX3635 model
- Power LED - Indicates if the Gateway is on or off
- Recording LED – Indicates when the Gateway is recording
- TV LED – Indicates the Gateway is connected to the TV
Connecting Devices to Your Network
If you are using a wireless network, you will need to enter the SSID and passphrase to connect additional devices. Each device that you connect should have instructions on where to enter this information.
If you are using a wired network, you may need to configure the TCP/IP settings on the computers you are connecting after you attach the Ethernet cable.