Help and Support / Billing
Vacation/Seasonal Service FAQs
With one phone call you can conveniently schedule to have your BendBroadband Cable TV, High Speed Internet and Phone services turned off when you depart and turned on and ready for use when you return. No need to make an appointment or wait to get reconnected. BendBroadband Phone customers have the option to maintain their home phone number and keep 911 emergency services active during their time away.
Except as noted below, all monthly subscription fees are suspended during the time your digital cable, high speed Internet and/or Home Phone service is placed on seasonal/vacation status.
EligibilityCustomers may participate in the program under the following conditions:
You must be gone for at least one month and not more than ten months. Your account balance must be paid in full at the time your services are put into seasonal status and must be kept current while the account is in seasonal status. You must provide a forwarding address You must provide your date of departure and return. Unsure of your return date? Give us your best estimate and provide the actual date at least 6 days in advance of your actual return.
Vacation/Seasonal Program Fees
Program Fee: There is no processing fee to cover the cost we incur to place your services into seasonal status and to reactivate them at the time you return. We waive any seasonal activation fee due to the fact that equipment is billed during the time you are on seasonal hold.
Digital Cable TV customers will continue to pay standard equipment rental fees for all set top boxes that remain in the home during the time the account is in seasonal status. As always, city franchise fees will be applied to all Cable TV related charges for in-city customers.
High Speed Internet customers – we will keep your email account active during your time away. Access your email from anywhere via BendBroadband mail. If you currently rent your modem or MTA you will continue to pay rental charges while you’re away.
Frequently Asked Questions
I'm going to be away for less than a month, can I still use the Vacation/Seasonal Program to stop my services during this time?
To qualify for the Vacation/Seasonal program you must be gone for at least one month. BendBroadband pays for services from video programming and phone suppliers on a monthly basis. Therefore we cannot offer partial month billing to existing accounts for these services. The cost and inconvenience of turning high speed Internet services off and back on within 30 days do not justify the limited savings available. Based on our research, other cable companies typically limit their seasonal programs to a minimum of 2 or 3 months.
Can I place some but not all of my services on your vacation/seasonal program?
Yes, we accommodate customer's request to have some services active, and not others.
I'm not sure of my return date - can I still use the seasonal service program?
No problem! Please provide an approximate return date so that we can enter an order to restart your services. Then, please call us at least 6 days before your actual return date, if your return date changes, to ensure your services are turned on at the appropriate time. If we do not hear otherwise, services will restart on the original date provided.
If my return date doesn't change, is there any need to call BendBroadband to restart service?
If your return date doesn't change, there is no need to contact us. That's one of the great advantages of the Vacation/Seasonal Service Program!
I currently pay discounted promotional pricing. What happens to these discounts when I join the Vacation/Seasonal Service Program?
Discounts do not apply during the Seasonal Program as the customer is not being charged for the related services. Additionally, because discounts are intended to be used consecutively during a specified time following the subscription to a new service, when a customer goes on seasonal, all promotional discounts are removed. When the customer resumes service, they will pay standard retail pricing for stand-alone or bundled services.
Why do I have to pay regular digital equipment rental charges while I'm on the Vacation/Seasonal Service Program?
BendBroadband rents digital set tops at a price that barely covers our purchase cost. We assume the added risk and cost of equipment repairs and obsolescence associated with this equipment. Thus we require customers to continue to pay normal rental charges during the time they are in possession of the equipment, whether it is in use or not. We encourage our customers to leave their digital equipment and home entertainment set up intact during the seasonal period but this is not required.