Help and Support / Data
BendBroadband Mail FAQs
This article contains FAQ's about BendBroadband Mail.
I forgot my email password, how do I reset it?
You can reset your password online here or by calling us at 541-382-5551.
What is BendBroadband Mail?
BendBroadband Mail is our webmail product. With BendBroadband Mail, you can have up to 5 free email accounts that you can check from any computer with Internet access. Plus, you get 100 MB of storage space per account and access to many of the same features you have with Outlook or Mac Mail such as an out of office/vacation assistant.
How do I access e-mail on My.BendBroadband.com?
Go to my.bendbroadband.com and in the upper right corner of the BendBroadband portal home page enter your e-mail User ID and Password and click Log In to get in to your mailbox. Once in the inbox you can access your messages by clicking on the subject of the message. This will then redirect you to your inbox.
Where can I learn to use my BendBroadband Mail features?
On the email login page, there is a Help link that will take you to an information guide about your email features. For other questions about your email, please visit our Online Helpdesk.
What is SPAM?
Spam is a common term for junk email or unsolicited emails.
What steps does BendBroadband take to minimize the impact of Spam?
BendBroadband Mail uses an automated tool that monitors all email traffic. The solution intelligently examines the content in email messages for blended threats (threats that contain both email and web elements) by examining the sender''s reputation, the URL link in the message, and over 150 other parameters that verify the integrity of the message. In this way the solution aids forwarding thinking Internet service providers like BendBroadband in protecting against users connecting to malware sites and potentially downloading trojans at the network perimeter, well before the threat reaches the user desktop.
How can I set up my mail filters to keep spam from my inbox?
Once items are marked as potential spam, customers may use the spam filtering feature in BendBroadband Mail or other email applications to send emails flagged as "SPAM*" to a trash or other appropriate folder.
Setting up a filter in BendBroadband Mail is easy. For a guide on how to set up your spam filters click here. If you are retrieving emails from your bendcable.com or bendbroadband.com account using Outlook or another email application, you should use the mail filter tools provided within that email program to handle any emails marked as spam by the BendBroadband email filter.
I'm not receiving e-mails, could they be marked as spam?
Occasionally legitimate mail will be flagged as spam and sometimes emails that are spam will not be flagged. To check if e-mails are not being sent to your inbox and are being marked as spam visit https://mailmanage.bendbroadband.com. The user name and password will be the same as your e-mail login and password.
Where does all the spam come from?
Some spammers are actually our own customers who may not be aware that their computer is being used to traffic spam. Spammers often search for computers that do not have firewalls or router hardware security protection. The spammers then create small applications called "spam bots" that can be installed on a high-speed Internet user''s computer without their knowledge. These spam bots are used to generate millions of spam messages and can cause significant delays in email delivery times for all customers. Using a new web browser notification tool, we are now able to send a message through a BendBroadband High-Speed Internet customer''s browser that notifies them if their computer is generating spam. A link to a free tool is provided that will clean the computer of any spam bots that have been installed without their knowledge.